Course curriculum

  • 1

    The Course

    • Course Overview
  • 2

    The Importance of Communication

    • Why is Communication Important?

    • Speaking Skills

    • Listening vs. Hearing

    • Listening Skills

    • Non-Verbal Communication

    • Verbal Judo

    • Communication Devices

    • Phonetic Alphabet
  • 3

    Written Communication

    • The Importance

    • Common Mistakes
  • 4

    Cultural Diversity

    • Cultural Diversity

    • Cultural Diversity and You

    • English as a Second Language (ESL)
  • 5

    Exam

    • Course Exam - 70% to Pass