Course curriculum

  • 1

    Chpater l- Welcome

    • Communication Procedures
  • 2

    Chapter ll- Types of Communication

    • Types of Communication

    • Verbal and nonverbal Communication

    • Written Communication

    • Radio Communication

    • How to for radios

    • Radio Communication jargon

    • Phonetic Alphabet

    • 10 Codes

    • 10 Codes continued

    • Phone Communication
  • 3

    Chapter lll- Negative Communication

    • Introduction to Negative Communication

    • Verbal and nonverbal

    • Written

    • Radio

    • Phone
  • 4

    Chapter IV- De-escalation

    • Let's be real

    • Verbal Judo

    • Verbal Judo?

    • Page one Officer

    • Verbal Abuse

    • Persuasion

    • De-Escalation
  • 5

    Communication Quiz

    • Welcome

    • Final quiz