Course curriculum
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1
Chpater l- Welcome
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Communication Procedures
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2
Chapter ll- Types of Communication
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Types of Communication
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Verbal and nonverbal Communication
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Written Communication
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Radio Communication
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How to for radios
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Radio Communication jargon
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Phonetic Alphabet
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10 Codes
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10 Codes continued
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Phone Communication
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3
Chapter lll- Negative Communication
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Introduction to Negative Communication
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Verbal and nonverbal
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Written
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Radio
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Phone
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4
Chapter IV- De-escalation
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Let's be real
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Verbal Judo
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Verbal Judo?
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Page one Officer
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Verbal Abuse
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Persuasion
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De-Escalation
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5
Communication Quiz
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Welcome
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Final quiz
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